This article is reprinted from the Speak Out Now healthcare newsletter at Kaiser and Highland Hospitals in Oakland, CA.
It’s that time of year again where management adds yet another task to our shifts – the annual SCORE Culture of Safety Survey. We’d be thrilled if they were actually interested in our feedback about our workplace, but unfortunately this survey just checks the box for a Joint Commission requirement.
Every year, we thoughtfully complete the survey, hoping that this year’s abysmal rankings might prompt management to action. However, no matter how low we score our workplace safety, or our management’s handling of our safety concerns, nothing ever changes. Management is satisfied with addressing the survey results through an “action plan” that includes a webinar or a PowerPoint, while ignoring the root causes of our safety concerns, such as safe staffing and realistic workloads.
Although our concerns are real and important to discuss, don’t expect the SCORE Survey to lead to real changes in the workplace. That will take action from us.
Click here to read the article printed in the 03-12-25 Healthcare Newsletter
